Last Updated: November 5, 2025
Important: These Terms of Service are intended for businesses using BizAssistant.ai to deploy AI receptionists / AI voice agents to answer calls, capture leads, qualify callers, and book appointments. You (not us) are responsible for complying with all applicable laws and for collecting any legally required consent from your callers, contacts, and customers. Please review these terms carefully.
Welcome to BizAssistant.ai ("BizAssistant.ai," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, AI receptionist/voice automation services, call routing, booking widgets, SMS/e-mail communications, CRM connections, and any other products or services we make available (collectively, the "Services").
By accessing or using the Services, or by clicking to accept or agree to these Terms, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Services.
These Terms apply to all visitors, businesses, agencies, resellers, and authorized users of the Services.
You represent and warrant that: (a) you are at least 18 years old and have legal capacity to enter into these Terms; (b) you are using the Services on behalf of a business, organization, or client you are authorized to represent; and (c) you will use the Services only in compliance with these Terms and all applicable laws (including marketing, telemarketing, privacy, data protection, call-recording, and consumer protection laws).
You acknowledge that BizAssistant.ai does not provide legal advice and does not guarantee that use of the Services will make your business compliant with any law or regulation. You are responsible for your own legal and compliance strategy, including consulting with qualified counsel for your jurisdiction and industry.
BizAssistant.ai provides AI-driven receptionist and call automation functionality that can answer inbound calls, collect caller information, qualify or triage calls, schedule appointments, initiate follow-ups, and push data to integrated systems. We may also provide call recordings, transcripts, and analytics where enabled.
The Services act on your instructions. You are solely responsible for (i) the accuracy, completeness, and legality of the information and instructions you provide; (ii) the business rules, workflows, and routing logic you configure; and (iii) ensuring that what your AI Receptionist says and collects is appropriate and compliant for your location, industry, and audience.
You understand that the Services are a general-purpose communications and automation tool and are not tailored to the requirements of any particular regulated industry unless expressly agreed in a separate written contract signed by us.
You agree that you will:
You acknowledge that you, not BizAssistant.ai, determine the purposes and means of processing your callers' personal data, and you are responsible for complying with any data protection and privacy obligations that apply to you as a controller or equivalent under applicable law.
You agree not to, and will not permit others to:
We may suspend, throttle, or terminate access immediately if we reasonably believe your use is abusive, non-compliant, or exposes us, our providers, or other users to legal, regulatory, or reputational risk.
By providing a phone number to us, or by using a number that the AI will call or text on your behalf, you authorize BizAssistant.ai to send you and (where you instruct us) your contacts/clients service messages, confirmations, alerts, and other communications. Message frequency may vary. Standard message and data rates may apply. You and your contacts may opt out by replying STOP or as otherwise provided.
Call Recording & Transcription. To train, improve, and deliver the Services, we may record, store, and transcribe calls or interactions handled by the AI Receptionist where recording is enabled.
You understand and agree that:
Legal "Sender" / "Caller". For any outbound, automated, or programmatic communication you initiate through the Services, you are the party legally responsible (for example, as the "caller," "sender," "marketer," or "advertiser") for complying with TCPA, CTIA, and similar rules — not BizAssistant.ai.
The Services are not designed or intended for emergency or life-safety calls (e.g., 911, fire, police, medical, poison control, suicide hotlines, or other emergency response). Do not rely on the AI Receptionist to contact or dispatch emergency services or to provide time-sensitive emergency instructions. We disclaim all responsibility for any attempt to do so.
No built-in regulatory compliance. We do not design or market the Services as compliant with industry-specific regulations such as, without limitation, HIPAA or HITECH (healthcare/PHI), GLBA (financial institutions), PCI-DSS (payment card data), FCRA/FDCPA (credit/collections), FINRA/SEC rules (securities), or state bar rules (legal services).
Without a separate written agreement signed by us that expressly says otherwise:
If you use the Services in a regulated or high-risk context in violation of this Section, you do so entirely at your own risk and agree that BizAssistant.ai will have no liability arising from such use.
Our Services may rely on or integrate with Third-Party Services such as telephony/SMS providers, CRM/marketing systems, calendar/booking tools, and AI model providers. Your use of those services is subject to the third party's own terms and policies. We do not control and are not responsible for those services.
If a Third-Party Service becomes unavailable, changes pricing, alters functionality, or experiences downtime, our Services may be interrupted or may operate differently. We are not liable for such interruptions and are not responsible for any acts, omissions, or failures of Third-Party Services.
Any fees, surcharges, carrier costs, or data charges imposed by Third-Party Services or telecom carriers are your responsibility.
Where we offer a free or promotional period (for example, "1st month 100% FREE" or "30 days free"), that offer applies only as described on our site or in a written agreement. At the end of any free period, your subscription may automatically convert to a paid plan at the then-current rate unless you cancel before the renewal date.
Fees are typically billed monthly in advance and are non-refundable except where required by law or where we have expressly stated otherwise in writing. You authorize us (and our payment processors) to charge your provided payment method for all Services ordered by you or on your account.
We may change pricing from time to time, and we will notify you in advance of any increase that affects your next billing period. Continued use of the Services after a price change constitutes your agreement to pay the updated amount.
The Services, including all software, voice flows, text, graphics, logos, designs, and underlying technology, are owned by or licensed to BizAssistant.ai and are protected by copyright, trademark, and other intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business purposes and in accordance with these Terms.
Your logos, scripts, FAQs, and business data remain your property. By providing Client Content, you grant us a worldwide, non-exclusive, royalty-free license to use, host, store, reproduce, modify, and display that content as reasonably necessary to provide, maintain, secure, and improve the Services, and to comply with law.
If you submit feedback, ideas, or suggestions, you agree that we may use them without restriction or compensation to you and that such feedback does not create any obligation of confidentiality.
We collect and process data in accordance with our Privacy Policy (linked from our site). By using the Services, you consent to such processing.
You agree that you have a lawful basis (e.g., consent, legitimate interest, contract) for sharing End-User/Caller data with us. You are responsible for:
We use commercially reasonable administrative, technical, and physical safeguards to protect your data, but no system is 100% secure. You are responsible for safeguarding your login credentials and for all activity under your account, including any actions taken by people to whom you have granted access.
Our AI Receptionist makes automated decisions and responses based on your configuration and on model outputs. AI can occasionally give incomplete, outdated, or incorrect responses or misunderstand context. You agree to review your bot's behavior, monitor important or sensitive communications, and fine-tune the system for your business.
No professional advice. The Services do not provide legal, medical, financial, tax, investment, or other professional advice to your callers. If you allow your AI to talk about those topics, you do so at your own risk, and you remain solely responsible for any statements or representations made. You should instruct callers to seek a qualified professional where appropriate.
You acknowledge that BizAssistant.ai does not and cannot guarantee any particular business results, such as a specific number of calls, bookings, conversions, or revenue, and that your outcomes depend on many factors outside our control (including your offers, pricing, follow-up process, sales skills, and reputation).
We will use reasonable efforts to keep the Services running, but we do not guarantee 100% uptime. The Services may be unavailable due to maintenance, updates, outages from upstream providers, or events beyond our control (including force majeure events such as natural disasters, war, acts of terrorism, labor disputes, or internet/telecom failures).
We may modify, suspend, or discontinue features at any time. If we make a material change that adversely affects you, we will try to give reasonable notice, where practical. Your continued use of the Services after a change constitutes your acceptance of the change.
The Services are provided on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
Without limiting the foregoing, we do not warrant that (a) the Services will be uninterrupted, timely, secure, or error-free; (b) the AI will answer every call, book every appointment, or produce error-free speech or responses; (c) any data, transcript, or analytics will be accurate or complete; or (d) the Services will meet your expectations or achieve any specific business outcome.
To the maximum extent permitted by law, in no event will BizAssistant.ai, its owners, employees, contractors, or affiliates be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits or revenues, whether incurred directly or indirectly, or for loss of data, use, goodwill, business opportunities, or other intangible losses, arising out of or in connection with your use of or inability to use the Services, even if we have been advised of the possibility of such damages.
To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to the Services or these Terms will not exceed the greater of (a) the amounts you actually paid to us for the Services in the three (3) months immediately preceding the event giving rise to the claim, or (b) fifty U.S. dollars (US $50).
The limitations in this Section apply to all theories of liability, whether based on contract, tort (including negligence), strict liability, or otherwise. Some jurisdictions do not allow limitations of liability, so some of the above may not apply to you; in such cases, our liability will be limited to the maximum extent permitted by law.
You agree to defend, indemnify, and hold harmless BizAssistant.ai and its officers, employees, contractors, and agents from and against any and all claims, demands, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to reasonable attorneys' fees) arising from or related to: (a) your use of and access to the Services; (b) your violation of these Terms; (c) your violation of any third-party right, including any privacy, telemarketing, consumer protection, or intellectual-property right; (d) any content, configuration, or data submitted through your account, including calls/texts sent to your customers and any failure to obtain required consents; or (e) your use of the Services in a regulated or high-risk industry contrary to Section 9.
You may stop using the Services at any time. Certain plans may renew until canceled in accordance with your subscription settings or written agreement. If you cancel, you are responsible for all fees incurred up to and including the effective date of termination.
We may suspend or terminate your access immediately, with or without notice, if you breach these Terms, use the Services in a way that could cause us legal liability or disrupt the Services, attempt to misuse or overload the system, or engage in abusive or fraudulent behavior.
Upon termination for any reason, your right to use the Services will stop immediately, and any licenses granted to you under these Terms will automatically terminate. Sections 5, 6, 7, 9, 10, 11, 12, 13, 16, 17, 18, 19, 20, and 21 will survive termination.
These Terms are governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.
You agree that the exclusive venue for any dispute arising out of or relating to the Services or these Terms will be the state and federal courts located in San Diego County, California, and you consent to personal jurisdiction there. You and BizAssistant.ai each waive any objection based on inconvenient forum.
We may update these Terms from time to time to reflect changes in the law, our Services, or for other operational reasons. When we do, we will update the "Last Updated" date above. Your continued use of the Services after such changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services.
If you have any questions about these Terms or the Services, please contact us:
📧 [email protected]
🌐 https://www.bizassistant.ai
This Terms of Service is provided for informational purposes only and does not constitute legal advice. BizAssistant.ai is not a law firm and does not provide legal services. You should have a licensed attorney in your state review and customize these Terms for your specific use, industry, and marketing practices.