Terms of Service

1. Agreement; business use; authority

1.1 Parties. BizAssistant.ai is a brand and service owned and operated by BIZASSISTANT.AI LLC ("BizAssistant.ai," "Company," "we," "us," or "our"). These Terms of Service ("Terms") are an agreement between Company and the business or person accessing or using the website, demo, sign-up and setup flow, trial, or paid service ("you" or "Customer").

1.2 Who the service is for. BizAssistant.ai serves businesses across industries operating in the 50 U.S. states and Washington, D.C. The offering is for business use rather than personal, family, or household use. Availability depends on whether your requested workflow can be supported lawfully and technically; regulated or specialized workflows require review before activation.

1.3 Authority. If you act for a business, you represent that you are authorized to provide its information, configure its receptionist, connect any approved tools, and bind it to any agreement you affirmatively accept for paid service.

1.4 Acceptance. By accessing or using the website, demo, sign-up and setup flow, trial, or Services after these Terms are made available, you agree to these Terms to the extent enforceable under applicable law. A paid-service checkout, order, invoice, or other written order we both accept ("Order") may contain additional or different commercial terms; expressly conflicting Order terms control for that Order.

2. Current public offering

BizAssistant.ai has one receptionist plan at $299 per month with unlimited AI receptionist calls and call minutes for one configured business and business number. Personal setup is included, with no setup fee. Optional integrations and specialized workflows depend on approved setup and technical support.

The standard service includes personal setup, inbound call answering with your business's approved greeting and information, caller questions you approve, message and appointment-request capture, and call recaps through your supported, configured notification channels. A request is not a confirmed appointment unless your business confirms it or an approved supported calendar workflow successfully creates it. Call transfers, missed-call text-back, review requests, and reports are available only where enabled and configured. Features depend on connected tools, carriers, providers, and the information you supply, and can change as described in Section 18.

3. Personal demo and setup; preparation

3.1 Demo request. The public form asks for your contact and business details. Submitting it saves your request so we can prepare a personal demo and follow up about setup. A demo is a demonstration; it does not connect your live business calls or create real appointments.

3.2 Information you provide. Setup asks for your hours, U.S. time zone, services, prices, policies, current appointment or request process, approved caller questions, escalation instructions, and recap destinations. The default workflow captures a request for your team to confirm. Direct calendar entries or call transfers require a supported configuration that we agree and test with you.

3.3 Preparation. Preparation begins after enough details are confirmed. Missing information, carrier requirements, custom requests, and provider availability can affect timing. A preparation estimate is not a guaranteed service level.

3.4 No automatic activation. Submitting a request, receiving a demo, or saving setup information does not change your phone routing, start the live trial, or authorize a paid charge. Live call handling begins only after your approval and the agreed connection steps (Section 8).

4. 14-day live trial; activation

The current public live trial lasts 14 days and does not require a payment card. It begins when you approve activation and connect live calls to your configured BizAssistant.ai receptionist. Submitting the form, receiving a personal demo, opening a setup link, or saving setup information does not start the trial. You can choose not to connect live calls after the demo. Any trial usage limits and routing arrangements are disclosed and agreed before activation; paid-plan usage terms do not automatically apply to the free trial.

To continue after the trial, you must separately select and authorize paid service. Nothing is charged by submitting the demo request or activating the no-card trial. If you do not authorize paid service, trial access may stop at the end of the trial. You remain responsible for checking and restoring your phone-routing settings when the service ends. Disconnecting call handling does not by itself cancel an already-authorized paid subscription; use Section 5.7 as well.

5. Paid plan, billing, renewal, cancellation, and refunds

5.1 Separate payment authorization. The public sign-up does not collect a card and does not automatically convert the free trial into a paid subscription. To continue, you must separately authorize the applicable payment terms through the onboarding, invoice, checkout, or payment process we provide.

5.2 Monthly plan. The public monthly price is $299 and includes unlimited AI receptionist calls and call minutes (Sections 2 and 7). A recurring monthly subscription is billed according to the payment terms shown when you authorize it. The public site describes the plan as cancel-anytime. Cancellation stops future renewals and does not retroactively undo a period already purchased.

5.3 Monthly renewal. A recurring monthly plan renews each month according to the renewal timing and payment terms disclosed when you authorize paid service. Canceling prevents the next renewal; it does not create a prorated refund of the current paid period except where applicable law requires otherwise.

5.4 Unlimited calls and minutes; no usage overages. The standard price covers unlimited AI receptionist calls and call minutes, subject to Section 7 and technical availability. We do not charge per-minute or per-call overages or a surcharge for legitimate inbound call volume. Included service communications depend on which features you enable. Third-party costs and separately approved work are addressed in Section 5.5.

5.5 Fees and taxes. You are responsible for authorized fees and applicable taxes. Carrier charges, internet service, calendar or booking-software subscriptions, phone-system charges, and other third-party costs are separate unless an Order expressly says otherwise.

5.6 Refunds. Except where applicable law requires otherwise or we expressly promise otherwise in writing, paid fees are non-refundable and are not prorated after a billing period begins.

5.7 Cancellation method. If no self-service cancellation method is available for your paid plan, you may request cancellation by emailing [email protected] or by replying to any text from our founder. We may use reasonable verification to prevent unauthorized cancellation of a business account.

5.8 Scope and future pricing. The plan covers the business and business number approved for your account. Additional numbers, locations, or specialized workflows may be quoted separately. Any change affecting an active paid subscription will be handled under the applicable Order and law; returning after cancellation is at the then-current price.

6. What your receptionist can do

Depending on your approved configuration and technical support, your AI receptionist can answer inbound calls day and night using your business name; use approved hours, services, prices, and policies; ask relevant caller questions; take messages; capture appointment or quote requests; and send call recaps through your supported, configured notification channels. It quotes only the prices you supply and otherwise explains that your team will confirm. Calendar entries, transfers to a designated person, and other automated actions require a supported configuration that is enabled for your account. Request capture does not itself confirm availability, create a binding quote, or complete a transaction.

The current standard offering handles calls in English. Additional languages or specialized workflows require an express agreement. We may add, remove, or change features over time, but a material reduction to a paid service already purchased is subject to any applicable Order and law.

7. Unlimited calls and minutes; usage and routing

7.1 Unlimited included usage. The standard paid plan includes unlimited AI receptionist calls and call minutes for the business configuration we approve. There is no monthly call or minute allowance, no rollover calculation, and no usage-based cutoff or volume surcharge for legitimate inbound calls. Your monthly billing cycle dates are disclosed when paid service is arranged. The approved business and business-number scope, acceptable-use requirements, and technical availability still apply.

7.2 Operational usage records. The call provider may record call counts, durations, connection status, and other usage information for service operation, troubleshooting, reliability, and security. These records do not create a call or minute allowance, a per-minute or per-call charge, or a volume surcharge under the standard paid plan.

7.3 Technical routing and fallback. Before go-live, we agree how calls should be handled if the receptionist or its connection is unavailable, such as routing to your existing phone or voicemail. The agreed routing and fallback require a supported live-provider configuration tested before activation. Demo requests and setup forms do not activate live call handling. Call connection, concurrency, and completion depend on carriers, providers, and technical availability. Technical fallback is not triggered by a monthly call or minute allowance.

The service does not include outbound calling campaigns, telemarketing, resale or white-label call-center service, traffic generated mainly to consume resources, automated call loops, denial-of-service activity, fraudulent or unlawful traffic, harassment, malicious testing, or use intended to bypass technical or contractual limits. We may investigate unusual traffic and may suspend or limit service under Section 18 where we reasonably believe such use is occurring.

Each account includes one business number for one approved business configuration. Additional numbers, materially separate businesses, locations, brands, custom workflows, or work beyond the standard receptionist service may be quoted separately before it is performed.

8. Your phone number and call routing

You may keep your existing public business number where your carrier or phone system supports the agreed forwarding method. During setup, we review whether unanswered-call forwarding, scheduled forwarding, or a dedicated receptionist number fits your business. Changes to live routing require your approval and the applicable carrier or phone-system configuration. We test the agreed setup with you before relying on it; a demo request does not change your phone settings.

You are responsible for your carrier account, forwarding settings, phone-system charges, and any limitations imposed by your carrier or provider. Call forwarding and routing can fail because of carrier outages, account settings, number configuration, internet or telecom failures, device settings, or third-party restrictions. Test your setup by calling your number before relying on it, maintain the instructions needed to disable forwarding, and keep a practical human fallback for calls that matter.

9. Customer responsibilities

You are responsible for:

• providing accurate, current, lawful business information, prices, policies, and call-handling instructions, and updating them when they change;
• reviewing and testing your receptionist by calling your number before relying on it;
• keeping your account, email, phone, calendar, and booking-tool access secure;
• deciding which calls to route to your receptionist and keeping an appropriate human fallback;
• confirming requests and checking calendar entries against your own records, and acting on messages, urgent alerts, and appointments that need a person;
• giving required notices and obtaining required permissions for call recording, transcription, texting, automated communications, and connected data;
• complying with laws, licenses, industry rules, and privacy requirements that apply to your business; and
• not using BizAssistant.ai in a way that misleads callers about who is responsible for your services or for confirming a request.

10. AI disclosure, call recording, SMS, and email

10.1 Automated receptionist. Your receptionist is automated and powered by AI. It must be introduced as your business's AI receptionist and must not claim to be a person. You must not configure or present the service in a way that unlawfully deceives a caller about automated processing.

10.2 Recording and transcription. Call audio is processed to answer calls. Recording, transcription, summarization, and classification may be enabled depending on the configuration and providers used. You are responsible for determining and implementing the disclosure and consent rules that apply to your callers, locations, and industry. Do not assume BizAssistant.ai’s default wording alone satisfies every law.

10.3 Email and supported texts to you. Email is the default channel for demo requests, setup access, support, and billing communications. Call recaps and other service notifications use your supported, configured notification channels. Transactional text notifications are available only when separately supported, enabled, and configured for your account and approved recipients; providing a cell number does not by itself enable SMS notifications. Message and data rates may apply where texting is enabled. We do not send marketing newsletters from the demo-request form; separate consent is required where law requires it for marketing messages.

10.4 Text-back and review requests to your callers. Where enabled, the service can text a caller after a missed call or send an approved review request after a completed service. These messages are sent on your behalf from a number associated with your business. You are responsible for ensuring the messages are lawful, obtaining required consent, honoring opt-outs, and approving their content. Messaging is subject to carrier registration and legal requirements and may be suspended if those requirements are not met.

11. Calendars and business tools

BizAssistant.ai captures messages and appointment requests without requiring you to replace your existing business software. Your team confirms availability and enters the request in its own system by default. Direct calendar entries or other integration actions are available only for a supported tool and workflow that we have agreed, connected, and tested with you. No particular software, industry platform, or integration is supported merely because it is mentioned by a customer. Connecting or using an approved integration authorizes the information exchange reasonably needed for the requested function. Third-party systems can change APIs, permissions, availability, or pricing without our control.

12. Acceptable use and restricted data

You may not use the website or Services for unlawful, fraudulent, deceptive, harassing, threatening, discriminatory, infringing, exploitative, spam-related, or abusive purposes; to distribute malware; to attack, scrape, probe, reverse engineer, or bypass our systems; to extract protected prompts or configurations; to impersonate another business without authorization; or to interfere with other customers.

The service performs receptionist functions and must not replace professional judgment or emergency response. Do not configure it to diagnose, prescribe, provide personalized medical, legal, or financial advice, or make decisions that require a licensed professional. Do not route emergencies to it as a substitute for the appropriate emergency services. Industry-specific or regulated workflows require review before activation.

Do not submit passwords, authentication codes, complete payment-card numbers, bank-account credentials, Social Security numbers, or other secrets unnecessary for ordinary receptionist setup. Do not configure collection of protected health information or other regulated sensitive data unless we have expressly agreed in writing to the workflow, safeguards, and any required agreement. Standard setup does not by itself establish a compliant regulated-data workflow or a business associate relationship.

13. AI output and human review

AI-generated speech, transcripts, summaries, extracted names, numbers, request details, prices, dates, classifications, routing decisions, appointment entries, and other outputs can be inaccurate, incomplete, misunderstood, mistranscribed, delayed, duplicated, omitted, or unavailable. Confirm requests and check calendar entries against your own records, review important information, and keep a person in the loop for anything that matters to health or safety, legal rights, finances, or other high-impact interests.

The service does not guarantee that every call will connect, every caller will remain on the line, every transfer will succeed, every message will arrive, or every appointment will be created correctly. Never use it as the sole way to handle emergencies.

14. Your content and instructions

You retain your rights in the business information, prices, policies, instructions, caller data, and other content you or your callers provide (“Customer Content”). You grant Company and its providers a non-exclusive, worldwide, limited license to host, transmit, reproduce, transform, and otherwise process Customer Content as reasonably necessary to provide, secure, support, troubleshoot, and improve the specific service you request; comply with law; and enforce our agreements.

You represent that you have the rights, notices, consents, and lawful basis needed for Customer Content and for the processing you instruct us to perform. We may use feedback you voluntarily give us to improve BizAssistant.ai without payment or confidentiality obligation unless we separately agree otherwise.

15. BizAssistant.ai intellectual property

Company and its licensors retain all rights in BizAssistant.ai, including the website, software, designs, prompts, receptionist voice configurations, workflows, service configurations, documentation, branding, and improvements. Except where applicable law prohibits the restriction, you may not copy, resell, sublicense, white-label, reverse engineer, scrape, circumvent access controls, publicly benchmark for a competing commercial purpose, or use the service to build or train a competing product without written permission.

16. Privacy and security

Our Privacy Policy explains our information practices. Customer businesses are responsible for their own privacy notices and legal obligations to callers, clients, employees, and other people whose information they direct us to process. We use measures designed to protect the information we handle, but no online, AI, telecommunications, or third-party system is completely secure.

17. Third-party services

BizAssistant.ai depends on third parties for telecommunications, hosting, internet connectivity, AI models, speech services, messaging, email, calendars, security, payments, and other infrastructure. Those services can change, fail, delay, throttle, suspend, or discontinue functions. We are not responsible for third-party websites, business software, or services you choose to use, and their terms and privacy notices govern your relationship with them.

18. Availability, changes, suspension, and termination

We may maintain, change, or temporarily interrupt the website, demo, sign-up and setup flow, or service for security, maintenance, provider changes, abuse prevention, legal compliance, or technical reasons. We may suspend or terminate access for nonpayment, unlawful use, material breach, security risk, abusive traffic, or use that threatens the service or others. Legitimate inbound call volume by itself is not misuse. The unlimited paid plan remains subject to the approved configuration, technical availability, and agreed routing arrangements. Legitimate inbound call volume does not create a usage surcharge or a monthly usage-based cutoff.

You may disable the agreed forwarding configuration or stop sending calls to the receptionist at any time. Doing so does not automatically cancel a paid subscription. On termination, provisions that by their nature should survive continue, including payment obligations already incurred, intellectual property, confidentiality where applicable, disclaimers, liability limits, indemnification, dispute resolution, and general terms.

19. No guaranteed business results

Sample conversations, personal demos, calculators, and business examples on the website are illustrative. A demonstration does not connect your live calls or guarantee the same result in your business. We do not guarantee a number of calls, customers, appointments, reviews, revenue, savings, response rate, conversion rate, customer satisfaction, or other business result. Any spam screening can miss unwanted calls or incorrectly classify a legitimate caller.

20. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXCEPT FOR AN EXPRESS WRITTEN COMMITMENT IN AN ORDER, THE WEBSITE, PERSONAL DEMO, SIGN-UP AND SETUP FLOW, TRIAL, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” COMPANY DISCLAIMS ALL OTHER EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, UNINTERRUPTED OR ERROR-FREE OPERATION, AND RESULTS.

Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

21. Limitation of liability; claim period

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY AND ITS AFFILIATES, OWNERS, PERSONNEL, CONTRACTORS, LICENSORS, SUPPLIERS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, OR FOR LOST PROFITS, REVENUE, CLIENTS, APPOINTMENTS, BUSINESS OPPORTUNITIES, GOODWILL, OR DATA, OR FOR BUSINESS INTERRUPTION OR SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THEIR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE WEBSITE, PERSONAL DEMO, SIGN-UP AND SETUP FLOW, TRIAL, OR SERVICES WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID COMPANY FOR THE THREE MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE FIRST CLAIM AND (B) ONE HUNDRED U.S. DOLLARS (US$100).

Nothing excludes or limits liability to the extent applicable law does not permit the exclusion or limitation. Except where a shorter or longer period is required by law, any claim arising out of or relating to these Terms must be commenced within one year after it accrues or it is barred.

22. Indemnification

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless Company and its affiliates, owners, personnel, contractors, licensors, suppliers, and service providers from third-party claims, demands, investigations, penalties, fines, losses, liabilities, damages, judgments, settlements, costs, and reasonable attorneys’ fees arising out of or relating to your business and the services you provide; Customer Content or instructions; your recording, transcription, messaging, privacy, advertising, licensing, or industry-compliance obligations; your violation of law; your breach of these Terms; or your misuse of the website or Services.

We will provide reasonable notice of a covered claim when practicable. You may not settle a claim in a way that admits wrongdoing by or imposes an obligation on an indemnified party without that party’s written consent.

23. Informal resolution; binding arbitration; class and jury waivers

PLEASE READ THIS SECTION CAREFULLY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IT REQUIRES INDIVIDUAL BINDING ARBITRATION AND WAIVES CLASS, COLLECTIVE, REPRESENTATIVE, AND JURY PROCEEDINGS.

23.1 Informal notice. Before filing a claim, a party must send a written notice describing the dispute, the supporting facts, and the requested relief to [email protected] and allow 30 days for good-faith informal resolution. Any applicable limitations period is tolled during that 30-day period to the extent enforceable.

23.2 Arbitration. Except for the exceptions below, an unresolved dispute arising out of or relating to these Terms, BizAssistant.ai, the website, the demo, sign-up, setup, trial, or Services will be resolved by final and binding individual arbitration before one arbitrator administered by JAMS under the rules applicable to the dispute. The Federal Arbitration Act governs this arbitration provision. The arbitration will be seated in San Diego County, California, and hearings may occur remotely unless the arbitrator requires otherwise.

23.3 Individual proceedings only. The arbitrator may award any individual remedy available in court but may not consolidate claims or preside over a class, collective, coordinated, mass, or representative proceeding except as required by non-waivable law or an applicable JAMS rule. If a court determines that a particular claim or request for relief cannot lawfully be arbitrated on an individual basis, that claim or request is severed and may proceed in court after the arbitrable matters are resolved.

23.4 Exceptions. Either party may bring an eligible individual claim in small-claims court. Either party may seek temporary or injunctive relief in court for unauthorized access, misuse, intellectual property, confidentiality, or security matters. If arbitration is unenforceable for a dispute, the exclusive venue for that dispute is the state and federal courts located in San Diego County, California, and each party waives a jury trial to the maximum extent permitted by law.

24. General terms

California law governs these Terms without regard to conflict-of-law rules, except that the Federal Arbitration Act governs Section 23. The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, fiduciary relationship, franchise, or employment relationship.

Neither party is liable for delay or failure, other than a payment obligation, caused by events beyond its reasonable control, including telecommunications, carrier, internet, utility, cloud, AI-model, calendar, messaging, or other provider failures; cyberattacks; governmental action; natural disasters; labor disputes; war; terrorism; or widespread outages.

You may not assign these Terms without our written consent except in connection with a sale of substantially all of your business or assets and with written notice to us. We may assign these Terms in connection with a financing, reorganization, merger, acquisition, sale of assets, or transfer of the BizAssistant.ai business.

If any provision is unenforceable, it will be modified or severed to the minimum extent necessary and the remainder stays effective. A failure to enforce a provision is not a waiver. Headings are for convenience. Electronic records and signatures may be used where lawful.

These Terms, together with an applicable Order and the Privacy Policy, are the agreement on their respective subjects and supersede prior statements on those subjects. We may update these Terms by posting a revised version. Material changes to an active paid subscription will be handled as required by the applicable Order and law. Questions or legal notices may be sent to [email protected].