TERMS OF SERVICE

Last Updated: April 19, 2026

1. AGREEMENT TO TERMS

These Terms of Service ("Terms") govern your access to and use of the BizAssistant website, pages, demos, accounts, communications, scheduling tools, dashboards, and related software or services made available through https://bizassistant.ai/ (collectively, the "Services"). The Services are offered by BizAssistant.ai LLC d/b/a BizAssistant ("BizAssistant," "Company," "we," "us," or "our").

By accessing, browsing, calling our live demo line, booking a fit call, creating an account, paying an invoice, or otherwise using the Services, you agree to these Terms. If you use the Services on behalf of an entity, you represent that you have authority to bind that entity, and "you" includes that entity.

The Services are offered solely for business and commercial purposes. They are not intended for personal, family, or household use.

2. ELIGIBILITY; BUSINESS USE ONLY

You represent and warrant that you are at least 18 years old, have authority to enter into these Terms, and will use the Services only for lawful business purposes and in compliance with all applicable laws and third-party terms.

3. SERVICES COVERED BY THESE TERMS

The Services may include, without limitation:

(a) our website and landing pages;

(b) live demo calls, fit-call scheduling pages, intake forms, and related communications;

(c) accounts, dashboards, and administrative access;

(d) AI receptionist and related managed-service features, including call answering, lead detail capture, call summaries, routing logic, and scheduling handoff support; and

(e) related content, software, analytics, integrations, and support made available by us.

Calls, demos, and communications with BizAssistant may be monitored or recorded where permitted by law for quality, training, security, troubleshooting, or service improvement.

4. WEBSITE PRICING, DEMOS, AND OFFER INFORMATION

Our website may display standard offer information, example use cases, descriptions of services, and pricing such as a no-setup-fee standard offer and a recurring monthly management fee. Unless we expressly agree otherwise in writing, all website pricing and offer details are informational only, may change at any time, and do not become binding until accepted by BizAssistant in a signed Statement of Work, order form, invoice, checkout flow, or other written ordering record.

Live demos, audio demos, examples, summaries, testimonials, case studies, and marketing statements are illustrative only. They do not guarantee any particular answer rate, lead quality, booked estimates, scheduling outcome, revenue, profit, or return on investment.

For BizAssistant’s standard offer, and unless a different refund term is expressly stated in a signed Master Services Agreement, Statement of Work, order form, invoice, or checkout flow, a new business customer may request a one-time full refund of the initial standard-offer payment if the request is sent in writing to [email protected] within thirty (30) calendar days after the initial payment date or Effective Date, whichever occurs first.

This 30-day money-back policy applies only to the initial payment for BizAssistant’s standard offer, is available only once per customer, and does not apply to renewals after the first 30 days, partial months, third-party or pass-through charges, custom work, expedited services, non-standard add-ons, or amounts that applicable law does not require BizAssistant to refund. If a refund is issued under this policy, BizAssistant may immediately terminate or disable the affected Services, accounts, automations, numbers, workflows, and access associated with the refunded order.

5. CHANGES TO THE SERVICES AND TERMS

We may modify the Services, features, vendors, pricing, policies, or these Terms at any time. Updated Terms are effective when posted or otherwise communicated unless a later date is stated. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

6. ACCOUNTS; ACCESS; SECURITY

You are responsible for maintaining the confidentiality of your login credentials, tokens, and access methods and for all activity under your account. You will promptly notify us of any unauthorized access or suspected compromise. We may impose authentication, rate-limit, access-control, or usage-control requirements at any time.

7. ACCEPTABLE USE

You will not, and will not permit any third party to:

(a) use the Services for unlawful, fraudulent, deceptive, abusive, harassing, or harmful activity;

(b) use the Services in violation of privacy, consumer protection, telemarketing, call-recording, anti-spam, AI-disclosure, or data-protection laws;

(c) submit unlawful, infringing, defamatory, or misleading content;

(d) attempt to gain unauthorized access to any system, scrape or harvest data, overload the Services, transmit malware, or interfere with operation;

(e) reverse engineer, decompile, disassemble, benchmark for publication, or attempt to extract prompts, models, architecture, or non-public logic;

(f) resell, sublicense, white-label, or commercially exploit the Services except as expressly authorized in writing;

(g) use the Services to develop or improve a competing product or service; or

(h) use the Services for emergency, life-safety, or regulated high-risk purposes unless we expressly agree in a signed writing.

We may suspend or terminate access at any time if we believe your use is unlawful, abusive, risky, non-compliant, or harmful to us, our vendors, other customers, or the public.

8. CUSTOMER RESPONSIBILITY FOR LAWFUL USE AND COMMUNICATIONS

If you use BizAssistant for call answering, lead capture, call summaries, routing, calendar handoff, messaging, or related customer communications, you—not BizAssistant—are responsible for lawful communications and business use. This includes all scripts, call content, follow-up messages, call-recording notices, AI disclosures, opt-out handling, and all required customer consents.

If you enable or request any text, voicemail, email, or other follow-up feature, you are solely responsible for compliance with all applicable telemarketing, messaging, privacy, and communications laws and carrier requirements, including any required consent, disclosure, opt-out, suppression, or registration obligations.

9. AI AND OUTPUT DISCLAIMER; NO GUARANTEE OF RESULTS

The Services may use AI, automation, routing logic, speech recognition, transcription tools, and third-party systems. They may make mistakes, generate inaccurate or incomplete output, fail to answer, answer late, misroute calls, misclassify leads, create inaccurate transcripts, or fail to produce a desired scheduling or business outcome.

We do not guarantee any answer rate, lead quality, estimate count, booking rate, show rate, close rate, calendar fill rate, jobs sold, revenue, profit, or return on investment. You are solely responsible for reviewing outputs and making all business, staffing, scheduling, pricing, sales, compliance, and customer-service decisions.

10. THIRD-PARTY SERVICES

The Services may depend on or integrate with third-party telephony, SMS, CRM, calendar, payment, analytics, hosting, speech, transcription, and AI providers. We do not control and are not responsible for third-party outages, policy changes, filtering, delays, data loss, number issues, API changes, or service interruptions.

11. INTELLECTUAL PROPERTY

The Services and all related software, workflows, prompts, content, design, documentation, and know-how are owned by BizAssistant or its licensors and are protected by law. Except for the limited right to use the Services as expressly allowed by these Terms, no rights are granted to you.

If you provide feedback, suggestions, or ideas, we may use them without restriction or compensation.

12. PRIVACY

Your use of the Services is subject to our Privacy Policy. If you submit information about callers, leads, or customers through the Services, you represent that you have all necessary rights, notices, and permissions to do so.

13. DISCLAIMERS

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS." BIZASSISTANT DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, TITLE, OR UNINTERRUPTED AVAILABILITY.

14. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BIZASSISTANT AND ITS AFFILIATES, OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, LICENSORS, VENDORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, LEADS, BOOKINGS, BUSINESS OPPORTUNITIES, DATA, GOODWILL, OR REPUTATION, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS.

IF YOU PAID FEES TO BIZASSISTANT FOR THE SERVICES, THEN TO THE MAXIMUM EXTENT PERMITTED BY LAW, BIZASSISTANT’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE LESSER OF: (A) THE TOTAL FEES YOU ACTUALLY PAID TO BIZASSISTANT FOR THE SERVICES DURING THE THREE (3) MONTHS BEFORE THE FIRST EVENT GIVING RISE TO THE CLAIM, OR (B) US $1,000. IF YOU PAID NO FEES, BIZASSISTANT’S TOTAL AGGREGATE LIABILITY WILL NOT EXCEED US $100.

15. INDEMNIFICATION

You will defend, indemnify, and hold harmless BizAssistant and its affiliates, owners, officers, employees, contractors, licensors, vendors, and agents from and against any claim arising out of or relating to: (a) your use of the Services; (b) your content, scripts, communications, or instructions; (c) your alleged or actual violation of law or third-party rights; or (d) your breach of these Terms.

16. SUSPENSION AND TERMINATION

We may suspend, limit, or terminate your access to the Services at any time, with or without notice, for any lawful reason, including risk, non-payment, legal exposure, misuse, or violation of these Terms. You may stop using the Services at any time. Termination does not affect accrued obligations, including payment obligations and the enforceability of sections intended to survive.

17. DISPUTE RESOLUTION; ARBITRATION; CLASS ACTION WAIVER

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision.

Before starting arbitration or litigation, the claimant must send a written notice of dispute and allow at least 45 days for good-faith informal resolution, except for requests for temporary injunctive relief.

Except for claims seeking temporary equitable relief, collection of unpaid amounts, or protection of intellectual property, confidentiality, or misuse-related rights, any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association (AAA) in San Diego County, California. AAA’s Commercial Arbitration Rules will apply unless AAA or non-waivable law requires a different AAA rule set. By agreeing to arbitration, you are waiving the right to sue in court and to a jury trial for arbitrable claims. The arbitrator may not consolidate claims, preside over any class, collective, representative, or private-attorney-general proceeding, or award relief to anyone who is not a named party.

All disputes must be brought only on an individual basis. To the maximum extent permitted by law, no class, collective, representative, or consolidated action may be brought. If 25 or more substantially similar arbitration demands are filed by or with the assistance of the same or coordinated counsel or entities, the parties agree that AAA’s Mass Arbitration Supplementary Rules will apply to the extent applicable and that the proceedings may be staged in efficient batches unless AAA requires a different process.

If any class, collective, representative, or mass-arbitration waiver in this Section is found unenforceable as to a particular claim and that determination is no longer subject to appeal, then that claim will proceed in a court of competent jurisdiction in San Diego County, California, and the remainder of this Section will remain enforceable to the fullest extent permitted by law.

Any court proceeding permitted under these Terms must be brought exclusively in the state or federal courts located in San Diego County, California.

18. CLAIM DEADLINE

To the maximum extent permitted by law, any claim by you arising out of or relating to the Services or these Terms must be brought within one (1) year after the event first giving rise to the claim, or it is permanently barred.

19. GENERAL

(a) Entire Agreement. These Terms, together with any applicable Master Services Agreement, Statement of Work, invoice, order form, checkout flow, and our Privacy Policy, constitute the entire agreement regarding the Services described here.

(b) Severability. If any provision is held unenforceable, the remaining provisions remain in effect.

(c) No Waiver. Failure to enforce any provision is not a waiver.

(d) Assignment. You may not assign these Terms without our consent. We may assign them without restriction.

(e) Electronic Communications. You consent to receive notices and communications electronically.

20. CONTACT

Questions about these Terms may be sent to [email protected].

BizAssistant.ai LLC d/b/a BizAssistant

3400 Cottage Way, Ste G2 #32353

Sacramento, CA 95825

[email protected]

https://bizassistant.ai/